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Frequently Asked Questions

Important: COVID-19 statement of Peponi Wellness, LLC

If you think you have been exposed to COVID‑19 and develop a fever and symptoms, such as cough or difficulty breathing, CALL your healthcare provider for medical advice.

Source: Centers for Disease Control and Prevention

For informational purposes only. Consult your local medical authority for advice. 

Beginning Friday, March 20, 2020, Peponi Wellness, LLC, will be offering ONLY Telehealth services to our clients due to the novel coronavirus and COVID-19 health crisis.

In compliance with the actions taken by the State and recommendations made by Federal authorities, the office of Peponi Wellness, LLC, will remain closed until further notice.

Your safety, health, and ability to receive care is our first priority.

We apologize for any inconvenience and will keep you updated as more information becomes available.


Please contact us by phone at ‪312.447.9709‬ or email for more information or to schedule a Telehealth session.


Many providers have just shifted to Telemedicine this month. Rest assured,

Peponi Wellness, LLC, has 3 years of experience

delivering effective psychotherapy and counseling services with HIPAA-compliant virtual methods.


Telehealth services or virtual visits may already be covered by many health insurance companies. Please check with your health insurance company to determine whether these services are covered and what you’ll pay. We look forward to serving you and your family!



Preventive Measures

The CDC recommends the following to avoid spreading COVID-19:

  • Stay home when you are sick with influenza-like illness.

  • Wash your hands frequently with soap and water for 20 seconds or use an alcohol-based hand sanitizer.

  • Avoid touching your nose, mouth and eyes.

  • Cover your coughs and sneezes.

  • Wash your hands or use hand sanitizer after coughing, sneezing, or blowing your nose.

  • Keep frequently touched common surfaces clean, i.e., telephones, computer equipment, etc.

  • Do not use other workers’ phones, desks, office, or other work tools and equipment; if necessary, consider cleaning them first with a disinfectant.


The practice of social distancing is crucial to containing and mitigating the novel coronavirus — slowing down the spread of COVID-19 so that medical resources are not overwhelmed.


For more, see Preventing the Spread of Coronavirus Disease 2019 in Homes and Residential Communities (CDC, Feb. 14, 2020)



Supporting Kids Through the COVID-19 Crisis

1.What is psychotherapy?

Treatment of psychological, emotional, or behavioral disorders through interpersonal communications between a patient and a therapist. The goal is to establish a relationship in which the patient can feel free to express personal thoughts and emotions and thus gain the understanding necessary for change. The psychotherapist is trained to assess your condition and to help reduce your symptom severity. Your therapist will help you learn appropriate skills to cope with your condition and your life stressors.

2.How do I choose a therapist?

Finding the right therapist is important. You can begin by looking at the therapist’s training and areas of expertise on this website.

3.Why do people go to therapy?

There are many reasons to seek therapy. One useful indicator: if the problem interferes with your functioning or quality of life, it can be very beneficial to address it in therapy. Among the issues frequently addressed in therapy are conflicts in relationships, finding that you are repeating negative patterns, no longer enjoying activities that were pleasurable, and feeling “stuck.” Often, addressing your problems with a therapist can provide a new perspective and outlook.

4.How long before I feel better?

You may feel better right after the first appointment, because you are doing something about the problem. Those feelings may give way to the work of dealing with your issues. Change is often difficult. Whether you are in short-term or long-term therapy, some sessions will be difficult as you face your feelings and others will be gratifying as you learn to cope, feel more empowered, and see yourself making changes. Benefits are sometimes slow and sometimes rapid. If you stay with the work, you will feel the benefits as they occur. The trusting relationship with your therapist will be helpful in talking about the work and in sharing your reactions to it.

5.How do I make an appointment?

We are not currently accepting new clients at this time. Typically, you can make an appointment by calling 312.447.9709‬ and speaking with our staff. If you prefer, you can fill out the information request form found on this website under Contact Us. Typically, we will return your call within 24 hours during the business week to discuss your needs and to schedule an appointment. 

6.How soon will I be able to see a therapist?

Usually an initial appointment will be scheduled within 1 to 2 weeks with a psychotherapist.  

7.How frequent are the sessions?

Sessions are often scheduled weekly, although they could be scheduled more or less often, depending on your needs and availability.

8.How long does each session last?

Each therapy session is approximately 45-50 minutes, whether in the office or via Telemedicine.  

9.Will my insurance cover therapy?

Often insurance will cover all or a portion of the cost. Our staff will help you to clarify your benefits.

10.Will my information be kept confidential?

A professional code of ethics and the law require each therapist to keep everything between the therapist and patient in the strictest confidence. The only exceptions are those mandated by law. Maryland law, for instance, dictates that situations involving child abuse (present or past) must be reported. Other exceptions include court subpoenas and instances where someone’s life is in danger because of homicidal or suicidal intent. When appropriate, and with the patient’s written permission only, a therapist may exchange information with physicians, hospitals, or other professionals. Always discuss any privacy or confidentiality concerns with your therapist.

11.What should I expect during my first session?

Your first appointment will be an evaluation of your current condition. Your therapist will ask questions such as your reasons for seeking treatment, learn about your current living situation, stressors that may be affecting your daily life, and ask about your background and upbringing. Your therapist will assess your symptom severity, and together you will develop individualized goals and create a treatment plan.

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